Last updated: July 5, 2026
Email [email protected]. We typically respond within two business days. Include the email address on your Ranger account and a clear description of what happened. For billing questions, also include the date of purchase and the last four digits of the card used. Never send your full card number.
Sign up in the Ranger app with your email address and a password. You can start exploring right away. Confirming your email is optional but recommended.
If available on your device, you can sign in with Google or Apple instead of a password. Use the same sign-in method you used when you created your account.
Ranger keeps you signed in securely on your device. If your session expires, the app will ask you to log in again. To change your password, go to Profile → Change Password.
Premium unlocks photo library imports so you can add critters from photos you've already taken. Free accounts can catch critters using the live camera only. Field catches from the camera count fully toward map and leaderboard features; library imports may be treated differently.
Premium is a recurring subscription purchased through secure checkout in your browser. After payment, return to the Ranger app so your Premium status can update.
You can manage or cancel your subscription through the billing portal linked from the app, or through the payment method you used at checkout. Deleting your Ranger account will also cancel an active subscription.
Refund requests are handled according to our policies and applicable law. Contact [email protected] for billing questions.
Species identification runs on your iPhone. Your photos are not sent to third parties for AI analysis. Ranger may fetch short educational species facts from the web while you are connected.
Results are for fun and education, not scientific certification. Try a clearer photo, better lighting, and center the subject in frame. Trees, blurry images, and distant subjects often produce uncertain results. The app may show Unknown Critter when it is not confident enough.
If a catch does not appear in your collection, check your internet connection and make sure you are signed in. Very large images may fail to upload. Try a smaller photo. Your collection is also saved on your device, so catches may appear locally before they finish syncing.
The world map uses your location when you grant While Using the App permission. Location is attached to catches you save in the field and helps you discover other Rangers' nearby catches on the map.
Each catch becomes a collectible card with rarity, XP, and level. Use the share button to send card images through the iOS share sheet. See our Terms of Service for how shared content may be used.
The global leaderboard shows your display name, stats, and rank, not your full email. Tapping a profile shows up to 12 of that explorer's rarest cards. Profile avatars are generated automatically from your display name.
Progress updates when you use the app: catching critters, completing quests, and opening the Leaderboard or Quests tabs. If your numbers look out of date, open one of those tabs and pull to refresh, or sign out and back in.
See our Privacy Policy for full details on what we collect, how we use it, and your rights.
Permanent deletion is available in the app:
This removes your account, catches, and profile data from our servers, cancels Premium if applicable, and signs you out. This cannot be undone.
Email [email protected] from your registered address to request a copy of or correction to your personal data. We verify your identity before fulfilling requests.
Report crashes, incorrect leaderboard data, or suspected cheating (fake locations, manipulated uploads) to [email protected]. We may remove catches or suspend accounts that violate our Terms of Service.
Ranger is provided as is. Wildlife laws vary by location. Always follow local regulations when observing animals and plants. Identification results are not legal or scientific proof of species presence.
Automated emails may come from a no-reply address. For help, always use [email protected].